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Creating usable products that are compelling to users require a lot of work. Usability testing is a key method for ensuring the success of a new and existing product release. Methods and Tools:• Moderated Usability Testing MY ROLE: From

I ran exploratory research for a client to help better define the users of their sites, their needs and pain points, and

Methods and Tools • Remote phone interviews • Multi-language survey (Survey Monkey) • Industry best practices review (Nielsen Norman) • Card Sorting (Optimal Workshop) MY

Work isn’t always pretty. Methods and Tools Moderated Usability Testing Benchmark Testing MY ROLE: I worked on a two person research team within a larger