I ran exploratory research for a client to help better define the users of their sites, their needs and pain points, and
Fortune 500 Intranet Research and IA
Methods and Tools • Remote phone interviews • Multi-language survey (Survey Monkey) • Industry best practices review (Nielsen Norman) • Card Sorting (Optimal Workshop) MY
Web Testing for TechSmith
Methods and Tools Used: • Unmoderated usability testing (UserZoom) • Card sorting (UserZoom) • Tree testing (UserZoom) • Hotspot click testing (UserZoom) MY ROLE: As a user